Little Paws & Tails Refund & Replacement Policy
Updated Date: 10th October 2025
1. Defective or Incorrect Items
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If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at hello@littlepawsandtails.com.
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Include your receipt or proof of purchase, along with photos or a video showing the defect or issue to help us evaluate the case.
2. Replacement or Refund
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Upon verification, we will offer either:
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A 1-to-1 replacement of the same product, or
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A refund to your original payment method.
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Customers will be informed and can discuss their preferred option.
3. Processing Time
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Once we receive your claim and supporting materials, processing will take up to 10 business days.
4. Warranty
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Products are covered under the manufacturer’s warranty, if applicable.
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Buyers should review any manufacturer safety and warranty information.
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Little Paws & Tails is not liable for injury, damage, or loss resulting from product use.
5. Non-Returnable Items
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Standard returns are not accepted due to international shipping costs.
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Sale items, custom products, and perishable goods cannot be replaced or refunded unless defective.
6. Customer Responsibility
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Buyers must ensure they can legally import products into their country.
Little Paws & Tails is not responsible if items are stopped, held, or rejected by customs.
