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FAQs

What is Little Paws & Tails?

As pet parents ourselves, we want the best for our fur-kids. With that philosophy, we thoroughly screen and select manufacturers whose products have undergone rigorous testing and certification, giving you peace of mind.

While you may see similar-looking products on other e-commerce marketplaces, the actual quality and safety can be very different. We ensure that the products you purchase from us meet the highest standards.

How long will it take to receive my order?

Delivery times depend on the origin of your shipment and your location:

From Taiwan:
Hong Kong: 2–4 days
Malaysia (West): 3–7 days
Singapore: 2–4 days

From China:
Hong Kong: 1–3 days
Malaysia (West): 3–7 days
Singapore: 2–4 days

Please note that these are estimated delivery times and may be affected by customs, public holidays, or weather delays.

Can I cancel my order?

Orders cannot be canceled once placed.
Please ensure your order details are correct before completing checkout.

What is your refund/replacement policy?

Please refer to our Refund Policy for details regarding defective or incorrect items, processing time, and how to submit a claim.

Are there any items that cannot be refunded or replaced?

Please refer to our Refund Policy for details on non-returnable items and exceptions.

Who is responsible if my product is stopped at customs?

-  Buyers are responsible for ensuring that products can be legally imported into their country.
-  Little Paws & Tails is not responsible if items are stopped, held, or rejected by customs authorities.

How do I know if a product is safe for my pet?

-  All products come with manufacturer safety information.
-  Please read product instructions, warnings, and fine print before use.
-  Little Paws & Tails is not liable for injury or damage caused by product use.

How can I track my order?

Upon placing an order, you will receive a tracking link from the logistics company handling your shipment.

Who do I contact for support?

-  For any questions or issues, email us at hello@littlepawsandtails.com.
-  Include your order number and relevant details for faster assistance.